Reference

How We Handle Your Privacy

Your account details, payment information and gaming activity stay secure with us.

Personal data encryptedPayment info kept separateAccount access on your terms
login omutogel How We Handle Your Privacy
CONTACT & RIGHTS

Request Your Data or Report a Concern

Email Support Write to our privacy team at [email protected] with your account email and request. We respond within 48 hours with your data export or clarification.
Account Settings Log into your account, head to Settings → Privacy, and download your data or update your contact preferences. Changes apply instantly.
Live Chat Open live chat during support hours (09:00–22:00 Indonesia time, every day) to ask about your privacy rights or request data deletion.
SECURITY & RETENTION

How We Keep Your Account Safe

Encrypted Passwords

Your login password is encrypted with industry-standard algorithms before storage. We never see it in plain text, and we never send it via email or chat.

Two-Factor Authentication

Enable 2FA in your account settings to add a second verification layer. Your phone or email confirms every new login from an unfamiliar device.

Payment Data Isolation

DANA, OVO, GoPay and QRIS payment tokens are stored separately from your account profile. Even if account data were accessed, payment methods stay protected.

Session Timeouts

After 30 minutes of inactivity, your session ends automatically. Log back in to resume play or check your withdrawal history.

Data Retention Rules

We keep active account records for as long as you play with us. Closed accounts are archived for 12 months for legal compliance, then removed.

Privacy Change Notices

If we update this policy, we email you 30 days ahead. Log into Settings to review changes before they take effect.

Privacy Questions We Get Asked

Yes. Email [email protected] from your registered email with the request. We delete your profile, game history and linked payment details within 5 business days. Closed account records stay archived for 12 months for payment verification, then removed.

Withdrawal transactions stay visible in your account history for 24 months after the payout date. This helps you track refunds, disputes or tax records. After 24 months, records move to a separate archive we maintain for legal requirements but do not show in your dashboard.

We share only the minimum: your studio sees your player ID and game result (not your name or email). DANA, OVO, GoPay and QRIS providers see your transaction amount and account ID for processing only. No third party gets your full profile without your explicit permission.

Update it in Account Settings → Contact Info. Your old phone loses 2FA access immediately; your new number receives confirmation codes. If you lose access to both, email support with your account email and identity number and we'll restore it.

Log into Settings → Security → Active Sessions. You'll see device type, location (city level) and last login time for every active session. Tap 'Sign out' to end a session from a device you don't recognize.

All login omutogel traffic is encrypted (HTTPS). However, public WiFi itself is less secure. We recommend using a VPN or waiting until you're home to withdraw or update payment details. Your account has 2FA as backup for risky networks.

We use session cookies (required to keep you logged in), analytics cookies (to see which pages players use most) and payment cookies (to remember your wallet preference). You can disable non-essential cookies in your browser settings, but login and payments won't work without session cookies.